Give Me My Angry Birds!

Nora T.

I will be the first to admit – I was not an early adopter of Angry Birds. I would make fun of my friends who spent hours captivated by the squealing pigs and their avian foes. Don’t you have something better to do, I would ask.

And then one day, that all changed. A few months ago I decided it was time to leave the world of BlackBerry and enter the new and exciting world of the Droid. With my new phone in hand I thought I would download Angry Birds and just see what all of the fuss was about.MORE…

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Zappos Knows Who Their Customers Are – Not

Nora T.

Zappos is known for having great customer service. I experienced this firsthand the other day when I ordered some new running gear and was sent the wrong pair of socks. I called their customer service line, and after hearing a joke of the day was connected to a very friendly sales associate who quickly fixed my order and upgraded my account to VIP status.MORE…

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All in a Day’s Work: Associate Community Manager (Creating Insights Behind the Scenes Part II)

Nora T.

As you may recall, fellow blogger Amanda Fraga recently let you inside the world of a Community Manager (or CM) here at Communispace (complete with some pretty awesome 80s references). Now it’s my turn to invite you inside a day in the life of an Associate Community Manager (or ACM), like myself. Like Amanda, I think it may be helpful to outline my role in layman’s terms, but this time we’re moving to one of my favorite decades: the 90s.MORE…

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Coming Soon: Creating insights behind the scenes

Nora T.

I get the question all the time—where do you work? That’s easy, Communispace. What do you do? This one gets a bit trickier. How much time do you have? Depending on how well I know the person asking and how much time I have, my answer to this question tends to vary. Sometimes I’ll go with “market research.” MORE…

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Brand Bowl Tweeting

Nora T.

Like many others, last night I observed a long-standing tradition; I gathered with some of my friends, ate too much food, and watched a bunch of commercials (I mean, the Super Bowl?). However, this year there was something a bit different about the gathering. Instead of merely collecting input from those in the room about why VW’s commercial was adorable or how racy Mini Cooper’s ad was, I found myself turning to Twitter and Facebook to see what my extended social network was saying.MORE…

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Shed a Little Light: Remembering Martin Luther King Jr.

Nora T.

In the words of James Taylor, “let us turn our thoughts today to Martin Luther King.” Growing up I would listen to his song “Shed a Little Light” on this day every year. (I even brought in my dad’s cassette tape to play the song for show-and-tell in my Kindergarten class. Yup, I was that cool.) As a child I was struck by the lyrics, even if I didn’t grasp the full meaning at the time. To me, Martin Luther King Day represented a time for coming together to recognize and embrace the differences between us.MORE…

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Home for the Holidays

Nora T.

With Thanksgiving fast approaching, many of us are looking ahead to travelling home (wherever that may be) for the holiday. For me, that means heading for the train and making my way five hours south to the wonderful city of Philadelphia. Or, I should say, wonderful in my personal opinion, because according to Travel + Leisure magazine’s recent ranking of 35 of America’s favorite cities, my old hometown isn’t doing so hot. According to a survey conducted by the magazine over the past year, we rank 33rd in friendliness, 30th in intelligence and 33rd in attractiveness (ouch!)MORE…

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Social Good

Nora T.

This donation has been brought to you by my Blackberry.

Last week, I decided to tune in to a webinar sponsored by my good old alma mater. The session was called “Top 10 Tips for Social Media Engagement.” So, naturally, as one of your favorite Social Media Monday Mavens, I decided I had to check it out. The webinar was hosted by Adam Hirsch, the COO of Mashable, a website devoted to all things social media. While exploring the site, I was struck by their latest addition—a section called “social good.” This page contains a number of videos and articles on ways that social good is happening through social media. From texting donations, to watching the new series of viral videos at “It Gets Better“, to—my personal favorite—a series of video clips and commercials from the cast of Glee, it’s never been easier to get involved in social good.MORE…

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Oh Baby

Nora T.

It seems like you can do almost anything from your smartphone these days; order a sleek new pair of jeans, video chat with your friend across town, book and unlock a Zipcar, find a nearby place to eat and even delivery a baby.

That’s right, deliver a baby.MORE…

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The Customer is (Almost) Always Right

Nora T.

We’ve all been there. The frantic phone call to try to get your cable fixed. The standing in a post-holiday line to return that not-so-perfect sweater your aunt bought for you. While there are undoubtedly a number of times when these interactions go off without a hitch, the ones that come to mind first are often the ones that leave us most jarred, jilted or just plain angry. As consumers we have been taught that we deserve to get what we want, when we want it. (See my colleague Sarah’s post from last week…)MORE…

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Taking an Online Gamble?

Nora T.

Chatroulette has become an overnight sensation for those in the know on the Web. Started in November of 2009, the concept is relatively simple: Chatroulette is a website that pairs random strangers from around the world together for webcam-based conversations. Similar to a speed-dating session, you can skip to the next chat at any time if your partner is boring you (or perhaps sharing too much skin—gross!) The site has become a favorite among college students; which was how I first heard of it. While taking a break from studying for exams, my roommate and I decided to take a spin on the site, and we soon found ourselves face-to-face with a wide array of different characters—pantless men, a pair of singing Japanese teenagers and a college-aged guy serenading us with his guitar were some of the highlights.MORE…

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