Banks are paying close attention to consumers. In fact, we’ve got financial services clients innovating everyday by working with consumers to solve for “better”. Better service, better returns, better technology, better convenience – everything banks do, done better. Consumers are demanding it and banks are listening and working to deliver.
At this year’s American Banker Financial Services Marketing & Innovation Symposium I’ll be listening for what’s “best” and am looking forward to the following sessions:
- Can Banking Really Be Human? And Do Customers Care?: Vinoo Vijay, Chief Marketing Officer, TD Bank
- “Becoming Santander”: Kathy Klingler, EVP, Chief Marketing Officer, Santander & Diane Hessan, President & CEO, Communispace
- Repositioning Bank of America for the “Human Era”: Meredith Verdone, SVP, Enterprise Marketing & Market President Executive, Bank of America
- Enhance The Customer Experience Via Mobile Payments: Toby Russell, Vice President, Enterprise Mobile, Web & Emerging Channels, CapitalOne
If you’re going to be at the conference on December 5th & 6th in NYC, I look forward to seeing you there.
For more information about the conference, please visit: http://www.americanbanker.com/conferences/financialservicesmarketing/ or follow conference trends @AmerBanker #FSM13