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At the Genius Bar, Enjoying an APPLE-tini (aka “Can’t we all just get along?”)

A long time PC user, I recently crossed party lines and bought my first Mac. I was interested in creating a harmonious co-existence in my home network.

Although the purchase of this new MacBook may seem impulsive, my decision to go Mac has apparently been a gradual one. I know this because it was explained to me by the robotic, well programmed Mac Expert at the Apple Store (a place deliberately designed to lull you into a false sense of having a lot of extra money to spend). He described the PC to Mac conversion as a three part process, probably engineered by Steve Jobs himself:

A long time PC user, I recently crossed party lines and bought my first Mac. I was interested in creating a harmonious co-existence in my home network.

Although the purchase of this new MacBook may seem impulsive, my decision to go Mac has apparently been a gradual one. I know this because it was explained to me by the robotic, well programmed Mac Expert at the Apple Store (a place deliberately designed to lull you into a false sense of having a lot of extra money to spend). He described the PC to Mac conversion as a three part process, probably engineered by Steve Jobs himself:

  • First, you embrace the iPod (check).
  • Then, you switch to iPhone (check).
  • Finally, you purchase your first Mac (and check).

He went on to explain that the rest “happens naturally”—as you work more on your Mac, you start ignoring your PC and eventually stop using it altogether. 

That “natural” part has not happened to me yet. I am impressed with the MacBook and enjoy learning more about it. It is sleek, and well designed. But my PC still is my primary computer (and probably always will be).

Despite how that sounds (and what some of my friends would say), I am not a PC user who previously disliked the Mac. I have worked with the Mac before both at work and school (and I LOVE my iPhone). But most of my professional experience has been on the PC, and Windows Networking is an old hobby of mine that I turned into a career. I just always figured that the Mac did not have any real place in my life (and I did not want to shell out the big $$ for one). 

However, as an IT professional I understand that I need to be familiar with both Windows and the Mac platforms. With the release of the iPad (a rather large new iPod model), and the new more affordable MacBook, I decided now was the time to go down the rabbit hole.

As I try to figure out what role each will play in my life moving forward, there is one thing I have learned through this experience—I am a “PC” who now understands why so many people love their Macs.

Let the hate mail begin.

11 Responses to “At the Genius Bar, Enjoying an APPLE-tini (aka “Can’t we all just get along?”)”

  1. Halley Suitt says:

    Nice post … isn’t it best to know as many systems as possible anyway?!

  2. Great post, Jack. I guess I’m at Stage 2 of the conversion process you describe. I embraced the iPod, then the iPhone, and now I’m looking into buying a Mac. I guess my thinking is – PC for work; Mac for fun (i.e. media).

  3. Mike, I completely agree. There are a lot of things that I feel like I can only do on a PC (mainly work related) but I turn to my Mac for the fun things!

    I am actually a new mac user– a friend of mine gave me his iBook G4 when he upgraded to a MacBook, something I plan on doing soon as well! I quickly found that using a Mac to surf the web, use iTunes, and manage digital photos was easier and more fun than on a PC.

    I think someday I will become a Mac, but for now I am a “PC” who loves using a Mac.

  4. Jack Cahill says:

    Halley, I agree – being familiar with multiple systems makes a user more versatile. Mike, that is how I see it right now too – PC for work and Mac for play.

  5. Karen Barone says:

    Jack,
    In the spirit of computer-related confessions, I’m a Mac gal who’s currently thinking of buying a PC. My Mac just doesn’t offer me a good gaming environment and it bums me out. (Yes, I game too. Am I revealing too much?) I think it’s interesting that most folks think of Macs as their “fun” machine (see Mike’s post above). The truth is…sometimes I think of my Mac as a really expensive place to keep my music and pictures. Sigh….

    That being said, I love, love, love my iPhone.

  6. Jack Cahill says:

    Karen, I will send you a link directly to a nice HP notebook, very powerful, very affordable – you should get what you need from it. Not much of a gamer myself, need to find something to try though.

  7. Jack,

    I love this post and so appreciate it!

    It has been enjoyable to see you slowly but surely join the bright, sunny side that is the world of ‘being’ a MAC. It is a nice pastime for those of us who are die hard groupies of MAC computers and avid people watchers.

    You bring up some very valid points of discussion re being a MAC or a PC. I agree that depending on what you use the device for, you could be tipped one way or the other.

    Some observations from someone who has been a MAC girl since high school:

    •In my experience, using a PC 100% of the time is akin to being an active member of a dangerous cult, especially if you happen to be an IT professional. Until you spend some time away from the PC environment (or until you are ‘deprogrammed’ by a Mac) you don’t realize anything was amiss with the way you have been operating.

    •As a MAC user, I can totally see why it would be challenging for a PC person to come over to this side, especially if you live and die by the evil empire’s useful apps. Take for example, MS Outlook. I have completely abandoned Entourage, the MS answer to Outlook, as it is extremely frustrating and does not have the functionality I require for being effective professionally. I am sure there are many others like me.

    •I tend to view it as being a ‘native’ speaker of a language. Be it you are a PC or a MAC native, you are always going to be more comfortable in whatever language you grew up with. That said, bi-lingual folks tend to appreciate the positive side effects of being able to express themselves in more than one language. It just makes you better rounded.

    Pls keep blogging about your experience. So fun to read!

  8. Mike Butler says:

    Great Post, Jack.

    I purchased my first Mac after a bad PC experience, hard disk failure after owning the pc for a week. That was 8 years ago. I wanted it for iTunes, and iDvd for home videos. I didn’t go through the 3 stages, I just thought, for what I need at home, this is going to be much easier than anything I’ve seen on the PC. Now I own 3 macs, and I’ve never looked back.

    I’m happy to hear that you’re enjoying your Mac.

  9. Gina Davison says:

    Great job bridging the un-bridgeable gap, Jack.

    I think it’s just a matter of needs and taste just as with any product; I am a loyal Mac user, but hate the iPhone (I still like to have buttons on my phone, thanks).

    TBWA’s Mac vs. PC ads are definitely better than any PC ad I’ve seen in a while though.

  10. Jack Cahill says:

    Thanks Mike and Gina! I appreciate the comments.

    Gina, you are actually the very first Mac lover I have heard from who hates the iPhone! Although I do hear you about the buttons (I am a recovering Blackberry user), I still feel the functionality of the iPhone is remarkable. But I must admit that the auto-correct and word-suggest features can drive me crazy when trying to type something on it.

  11. Leslie L says:

    I actually started on a MAC and then moved to a PC because it was the business standard. Full circle? Yup.

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Health and Health Care: What I am thankful for this year

If you have been watching the new TV show V, then you know there has been some discussion lately about Universal Health Care. I would not pretend to know as much about the subject as V leader Anna or ambitious newsman Chad (played by Scott Wolf), but I do have some thoughts about health care reform that stem from personal experience.

If you have been watching the new TV show V, then you know there has been some discussion lately about Universal Health Care. I would not pretend to know as much about the subject as V leader Anna or ambitious newsman Chad (played by Scott Wolf), but I do have some thoughts about health care reform that stem from personal experience.

Over the past few years I have watched someone close to me battle a difficult form of cancer. Despite an initially grim prognosis, he has been the beneficiary of a number of cutting edge developments in cancer treatment (including the CyberKnife™ radiation treatment, now being hyped in Boston TV ads). As a result, he has been able to exceed survival expectations and has maintained a high quality of life. It seems that as one treatment starts to become ineffective, another comes along. This is a testament to the strength of medical technology development. I watched someone else wage the same fight 22 years ago. But these options were not available then, and the results were very different. 

But as great as the advances in the technology element are, what strikes me more is the improvement in the human element of how patients are treated. In 1997, I was hospitalized and had never before endured such a frustrating and horrible experience (with the possible exception of that time in Newark). But today, in the very same hospital, it has totally changed.

A large part of this may be due to the passage of the Patients’ Bill of Rights in 2001. But, I also believe part of it is due to medical professionals actually listening to their patients and taking them seriously, more like customers. Patients and their loved ones are treated with more dignity and respect, and are provided with better resources for coping. This is as important as the treatments themselves, because the stress levels are so high for patients and their families, and every little thing has a significant impact.

So this Thanksgiving, I give thanks for what is good in our health care system. I know that there is a lot that needs to be changed, but I hope these trends in the system are not affected. They represent the best parts of it.

One Response to “Health and Health Care: What I am thankful for this year”

  1. heather c says:

    i took care of my father-in-law the last year of his life, which included a 2&1/2 month hospital stay in the VA hospital. i know exactly what you are talking about about. thank god for the patients’ bill of rights, which i had to bring up several times.
    i think a government option that competes with privately owned insurance companies would be a good thing. after all, if it isn’t competetive, no-one will want it.
    private insurance companies and drug companies already charge people a fortune, and in some cases, won’t pay for life-saving treatments. it should be regulated. power companies are regulated. construction companies are regulated. doctors are regulated. banking will be more regulated, so that the powerful and greedy can no longer steal from the nation, and loot their workers’ retirement funds.
    i think competency and compassion are what is lacking overall in the insurance industry as a whole, and a little regulation may be the solution.

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The World in Your Palm (or BlackBerry, or iPhone…): Looking forward to the next 10 years of hand held internet access

TwitterBerryIn July, I tweeted about the Pomegranate:

jackcahill Funny maybe (actually, yes) – but ten years from now we will all have one … – http://bit.ly/uG6aZ.”

The Pomegranate is an innovative, although fictional PDA with some great features, including a coffee maker and electric razor. I joked that although it was a fictional device, we would probably all have one in ten years anyway.

TwitterBerryIn July, I tweeted about the Pomegranate:

jackcahill Funny maybe (actually, yes) – but ten years from now we will all have one … – http://bit.ly/uG6aZ.”

The Pomegranate is an innovative, although fictional PDA with some great features, including a coffee maker and electric razor. I joked that although it was a fictional device, we would probably all have one in ten years anyway.

When you think about PDA and cell phone functionality ten years ago and compare it to what we have today, that may not be so off base. Many of us today, old enough to remember the 1990s, will recall the primitive ancestors of today’s devices. They were hard to use, unreliable, and expensive—and we loved them.

But today we do not just love them, we cannot live without them. Today’s PDAs provide a full range of communications—phone, email, and video. In fact, the distinction between cell phone and PDA is disappearing. Do you remember when this convergence was considered a “new frontier”? Neither do I. Today it is routine to carry the Internet in the palm of your hand. And developers are beginning to answer the need for mobile websites and mobile apps geared towards the mobile browser.

I used to rebuff the mobile web browser—but not anymore. Recently, my BlackBerry was the only access I had to the Internet on vacation. I used Google Apps to easily get restaurant information and to check the online sales of a visiting friend who is an antiques dealer. Google Maps helped me locate a specific store. Facebook Mobile and TwitterBerry allowed me to babble to the universe. But some websites would not load well and it was difficult to find basic information—that still needs attention.

So what can we expect in innovation for the handheld Internet during the next ten years? Everything is possible. I’m hoping for the universal translator, but a rotating Death Star Hologram projector would also be awesome.

Real innovation in mobile websites and devices will focus more on meeting the users’ needs than in flash or style. What is cool is not necessarily what is good. A website visitor has different needs when using a mobile device. They are not looking for the same type of information in the same ways as they would on a computer. Mobile users today are also savvier than their counterparts were ten years ago. They are less impressed with glitter (OK, not all of them) and are looking for functionality. When mobile device and web developers are designing for the handheld Internet, they need to identify what the users need to make their mobile online experience a richer one.

Developers who can do that will leave their mark on the next decade of the PDA.

2 Responses to “The World in Your Palm (or BlackBerry, or iPhone…): Looking forward to the next 10 years of hand held internet access”

  1. Steve says:

    Cool. Pomegranate may be here sooner than we think. Check this out: http://www.youtube.com/watch?v=mUdDhWfpqxg

    If you don’t have the time, start at about 4:20.

  2. Diane Hessan says:

    Jack, it is so much fun to think about what we’ll have in the future. I’m ready for that pomegranate. And hopefully, by 2010, RIM will realize that they need to stop calling a Blackberry a PHONE!

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Excuse me, but you’re Techno-Babbling

techno-babble“Techno-babble” is a term used to describe the fantastic way a storyteller can string together technical words and phrases to create a fictional (and usually ridiculous) explanation to provide entertainment (or more likely, to plug plot holes). As a science fiction enthusiast (geek), I enjoy listening to it explain the unexplainable. Whether it was the chief engineer of the Starship Enterprise “re-routing primary power relays to boost warp gain” or CTU’s Chloe O’Brian “opening an IP socket to a secure volume on a node cluster in a server farm,” techno-babble could help you pretend the impossible was possible.

techno-babble“Techno-babble” is a term used to describe the fantastic way a storyteller can string together technical words and phrases to create a fictional (and usually ridiculous) explanation to provide entertainment (or more likely, to plug plot holes). As a science fiction enthusiast (geek), I enjoy listening to it explain the unexplainable. Whether it was the chief engineer of the Starship Enterprise “re-routing primary power relays to boost warp gain” or CTU’s Chloe O’Brian “opening an IP socket to a secure volume on a node cluster in a server farm,” techno-babble could help you pretend the impossible was possible.

People often use a lot of buzz words and phrases in real life as well, but too often don’t understand what they really mean—creating a real life techno-babble. I thought of this recently when I received an email from a supplier who at one time I used regularly. My contact there wanted to re-connect. The message was a form letter about 1,200 words long and full of industry keywords, covering every possible technology offering in the charted galaxy. 

But what it didn’t cover was why I should care. The reason I stopped using this supplier was because every time I attempted to enter into a meaningful discussion to understand how I could solve a problem, my contact could not provide me with any useful answers—I would always be pushed off to some “technical advisor” who was rarely available. It was clear to me that my contact didn’t really understand the technologies they were boasting about in sales pitches. So, I found one at another supplier who did.

My point? Simple—but it’s too often overlooked (or worse) ignored—know your customers’ language before trying to use it. Otherwise they will see right through you and go elsewhere. As Mr. Spock might say, you’d “be responding in gibberish.”

Keep the techno-babble where it belongs, in fantasy (or playful banter). In the meantime, feel free to initiate electronic communication and relay your opinions.

End Transmission.

2 Responses to “Excuse me, but you’re Techno-Babbling”

  1. Matt says:

    Check out the Retro Encabulator at http://www.youtube.com/watch?v=RXJKdh1KZ0w – certain to satisfy all of your wildest technobable dreams….

  2. Jack Cahill says:

    Thanks, Matt. That is clearly the most poetic use of techno-babble I have yet seen. Brilliant.

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