Archive for the ‘Events’ Category

Finding the Right Social Media Mix for Market Research

This week we held a webinette: Finding the Right Social Media Mix for Market Research. What’s a webinette you ask? It’s a bite-sized webinar meant to give you some great information on a focused topic in 30 minutes or less.


Ps- Be sure to watch it in full screen mode for the best experience

This week we held a webinette: Finding the Right Social Media Mix for Market Research. What’s a webinette you ask? It’s a bite-sized webinar meant to give you some great information on a focused topic in 30 minutes or less.


Ps- Be sure to watch it in full screen mode for the best experience

In it, Julie Wittes Schlack, SVP of Research and Innovation for Communispace spent 20 minutes helping attendees learn about the differences, best uses and benefits of private insight communities, online panels, social networks and online listening platforms. She also provided a framework for how to decide the right approach based on learning objectives. We had some time at the end for questions.

We had such a great response to the event we thought it would be helpful to post it on our blog; hopefully you’ll find it interesting too.  We’d love to hear your questions and thoughts about it, so please leave comments for us. Also, if you have ideas for topics appropriate for future webinettes, let us know!  We’re excited to hear from you.

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Status Update on the “American Dream”

For the last year or so, one topic that has gotten a lot of press in the wake of the housing crisis has been the shake-up of the “American Dream.” There was a segment on NPR last spring that interviewed “strategic renters,” which included one couple who rented their family home for 40 years so that they would have money to take exotic vacations, as well as some young up-and-coming types who could afford to buy but didn’t want to be tethered to a mortgage, just in case their dream job popped up across the country.

For the last year or so, one topic that has gotten a lot of press in the wake of the housing crisis has been the shake-up of the “American Dream.” There was a segment on NPR last spring that interviewed “strategic renters,” which included one couple who rented their family home for 40 years so that they would have money to take exotic vacations, as well as some young up-and-coming types who could afford to buy but didn’t want to be tethered to a mortgage, just in case their dream job popped up across the country.

At the same time, anecdotally, so many people I know don’t seem motivated by the same things, especially when it comes to work. One friend left a solid job in finance to pursue her dream of becoming a personal chef. My own dad, who is maybe the hardest-working person on the planet, recently turned down some amazing opportunities to … wait for it … enjoy retirement (and he looks and feels the best he ever has – love you, Dad!).

I know that change happens slowly and I find this shifting American Dream fascinating, whatever it is. A few months back, the IdeaSpace team of rock star facilitators (IdeaSpaces are Communispace-owned Men’s, Women’s and Youth communities) asked members what they thought about the status of the American Dream, and what their American Dream looks like. Their responses are captured in a video that we shared back with our members, and quite frankly, it makes me giddy. Check it out!

So, what does your version of the American Dream look like, these days?

One Response to “Status Update on the “American Dream””

  1. The freedom to think, to explore, to express freely, to guide others, to care for the earth, to be safe, eat good ice-cream and find my spiritual path. Essentially, the American Dream is FREEDOM to live the life I want to create.

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Reflections on Shopper Insights

From: Bill Alberti
Sent: Friday, July 16, 2010 1:59 PM
To: Julie Wittes Schlack
Subject: Reflections on Shopper Insights…

Whadidja think?

From: Bill Alberti
Sent: Friday, July 16, 2010 1:59 PM
To: Julie Wittes Schlack
Subject: Reflections on Shopper Insights…

Whadidja think?

From: Julie Wittes Schlack
Sent: Friday, July 16, 2010 2:02 PM
To: Bill Alberti
Subject: RE: Reflections on Shopper Insights…

Well, my conscious and rational mind says that the Shopper Insights conference was all about dichotomies – conscious vs. unconscious, planned vs. unplanned, habit vs. change, what people think vs. what they feel, etc.  But since according to one speaker, 84 percent of what I do is unconscious, what the hell do I know?

From: Bill Alberti
Sent: Friday, July 16, 2010 3:42 PM
To: Julie Wittes Schlack
Subject: RE: Reflections on Shopper Insights…

What YOU know is just point … what you know, how you act, how you feel … My big takeaway was about treating shoppers as unique from one another and getting intimate with them. From understanding how their brains work, to exploring the richness of the emotional territory of their lives, you quickly realize that data alone just doesn’t cut it anymore. You need to get intimate with customers to earn permission into their lives to see their experiences from their points of view.

From: Julie Wittes Schlack
To: Bill Alberti
Sent: Friday, July 16, 2010 4:01 PM
Subject: RE: Reflections on Shopper Insights…

Amen, brother! Understandably, a lot of shopper insights work focuses on measurement, because this is one domain in which measurement is not only strategically important, but relatively easy. So there’s reams of data on what SKUs are moving and how quickly, length of time in aisle, where shoppers eyes are roaming – on WHAT people are doing … but not on WHY they’re doing it. The neuroscience work aims to get at the latter in an objective way, and it is fascinating and powerful research.

But what struck me as I listened to several presentations is that while a variety of sensory cues may inform the unconscious and stimulate the desire to touch or acquire, ultimately the act of purchasing is a pretty conscious, intellectually mediated act. That’s why shopping is one behavioral domain where self-reporting and reflection – affording people the time in space in which to wonder aloud, “Hmm … why DID I not only have the impulse, but follow through on it?” – is really important. Reflection is a powerful insight-generation tool.

And so is Dan Arielly. My other big take-away, in fact, was a deeper appreciation for just how daunting, even paralyzing, choice can be. I’m heading out for vacation in an hour, but as I weigh the question of beach vs. pond vs. hammock next week, I’ll reflect a little more on that… :)

From: Bill Alberti
To: Julie Wittes Schlack
Sent: Friday, July 16, 2010 4:44 PM
Subject: RE: Reflections on Shopper Insights…

And that’s why I asked … always very insightful to hear your perspective.

Enjoy your vacation. When making your decision, you may want to throw in the “decoy” option of beach minus a beach blanket. The asymmetrical dominance might make the decision for beach (my preference) unconsciously easier ;)  See you next week.

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FIFA Fever: Athletic brands take front stage

The World Cup has always been surrounded with ad campaigns from various brands trying to get a piece of the action, and this year is no exception. Some of the world’s top brands that have partnered with FIFA include Coca Cola, McDonald’s, VISA and SONY, to name just a few. In an event of such magnitude, athletic companies compete for center stage. Adidas is FIFA’s official partner but other companies have done their part to make themselves visible to the worldwide audience the World Cup draws. PUMA is one of these athletic brands that created an elaborate campaign to attract global audiences.

The World Cup has always been surrounded with ad campaigns from various brands trying to get a piece of the action, and this year is no exception. Some of the world’s top brands that have partnered with FIFA include Coca Cola, McDonald’s, VISA and SONY, to name just a few. In an event of such magnitude, athletic companies compete for center stage. Adidas is FIFA’s official partner but other companies have done their part to make themselves visible to the worldwide audience the World Cup draws. PUMA is one of these athletic brands that created an elaborate campaign to attract global audiences.

PUMA enlisted the collaboration of much sought-after artist Kehinde Wiley to create four original pieces of artwork featuring three of the best football players in Africa –Samuel Eto’o of Cameroon, John Mensah of Ghana, and Emmanuel Eboué of the Ivory Coast. The theme of this campaign was “African togetherness.” The company also created a unity uniform for African national teams.

PUMA has differentiated itself from the other athletic brands by relying on their long-established relationship with African football. Unlike the other brands, PUMA has had a presence in Africa for over a decade, sponsoring football teams in many African nations. Because the 2010 World Cup was held in Africa, creating this campaign was a clear fit for PUMA.

Additionally, the company introduced The PUMA Africa Collection, an apparel line inspired by the Kehinde Wiley portraits. And as part of their social responsibility efforts, PUMA is donating a portion of the Africa Unity Kit sales to programs in Africa that support diversity.

 With such efforts and immense amounts of cash that go into campaigns aimed at huge sporting events drawing even bigger audiences, as we are seeing in the World Cup, I can’t help but wonder how effective this particular sponsorship is in terms of revenue. It is clear that supporting a social cause, like the one PUMA is doing with diversity programs in Africa, is viewed positively by the consumer; but does this actually translate into dollars for the company? Will consumers buy the Kehinde Wiley-inspired items because of the “African togetherness” theme this campaign communicates or simply because the styles are appealing to the consumer? Or is it really just FIFA fever that is driving consumers out to their favorite sporting goods stores to buy World Cup apparel? 

I encourage everyone to chime in. From a marketing perspective, do you think these types of sponsorships really bring in big money for a brand or are other factors playing a role? Have you purchased World Cup apparel? Why? Do you support one brand over the other? Are social responsibility efforts important in your purchasing decisions? Or did you just like the style, regardless of the brand or the company’s support for socially responsible causes? 

If you’d like to see the portraits, merchandise, and making-of videos of PUMA’s campaign visit: http://africa.puma.com.

2 Responses to “FIFA Fever: Athletic brands take front stage”

  1. Janet Bednarz says:

    Lorena – This is a true confession of a born-in-America Baby Boomer: the World Cup is barely on my radar screen. My brother-in-law is from Spain, and every four years he rattles the chains of his provincial in-laws to get with the World Cup program! But we barely do. I keep an eye on the headlines to see how Spain is doing – but that’s about it. So…I have not purchased World Cup apparel.

    I do pay some attention, however, to the socially responsible actions of sports apparel brands. For example, I avoid Nike products because a number of years ago they were exposed for engaging in exploitive sweatshop practices in oversees manufacturing facilities. Their continued endorsement of Tiger Woods as a Nike spokesperson has alienated me even further.

    Patagonia, on the other hand, is an excellent example of being an environmentally and socially responsible business, so I try to buy their sports gear when I can.

    I like what PUMA is doing in Africa. Will it give them a good return on investment? Probably not with American-born Baby Boomers like me. But perhaps yes given the rich diversity of World Cup enthusiasts around the globe.

  2. Lorena Leonard says:

    Janet, thanks for your message… your point of view is quite interesting! I wasn’t aware of Nike’s involvement in sweatshops and I’m glad you brought that up. I don’t necessarily lend all of my support to a particular brand because of their social responsibility efforts but it does help. However, I am appalled by companies that are involved in immoral manufacturing practices and I try to boycott these -such as Guess, whom I’ve been boycotting since the 90’s for having children in sweatshops in Central America.

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An Exercise in Social Media Connectivity (aka “AAAAHHHHHHHHHH!!!!”)

Like most people, I have always wanted to jump from an aircraft at 12,000 feet and free fall towards the Earth at nearly 60 miles per hour while putting my survival in the hands of a complete stranger. However, I was—for some reason—a bit frightened about actually doing it. And every time I turned to people around me for encouragement and participation, I found no one.

Like most people, I have always wanted to jump from an aircraft at 12,000 feet and free fall towards the Earth at nearly 60 miles per hour while putting my survival in the hands of a complete stranger. However, I was—for some reason—a bit frightened about actually doing it.  And every time I turned to people around me for encouragement and participation, I found no one.

But last winter at dinner with friends, one of them actually said she’d do it.  So I wondered—what would happen if I threw the idea out on Facebook and Twitter?  Would I find others who might be interested in joining us?  So I decided to perform a little exercise in social media connectivity and did just that.  I posted a Facebook link and invited people (anyone) to join me.  I also posted it on Twitter and our workplace bulletin boards.

My objective was to recruit a few people to accompany me on this “Bucket List” adventure and be available to push me out of the plane if sanity took over at the last minute.  I thought I might get two others.  What I got instead was a huge surprise.

Within three days I had 15 people who expressed serious interest, and several others who were on the fence, but not quite ready to take that plunge (get it—“plunge”? OK…sorry).  Encouraged, I went ahead and contacted a local jump school that provides tandem jumping.  After cost and scheduling issues were resolved, we had a group of 11 people who had connected to participate.  I was floored.  The Jump had turned into An Event!

The group was a collection of people who maintained different relationships.  Some had never met before the day of The Jump.  But most of us shared one thing in common — we were all incredibly nervous.  Fortunately, one had jumped before, and his encouragement (and the festive atmosphere of the place) kept our nerves in check.

Despite those nerves, we all did it (and loved it—check it out).  Afterwards, when we all gathered at a local eatery to drink and come down from the adrenaline high we were riding, any outsider would have had difficulty telling that most of us had only just met.

It is kind of hard to jump out of a plane with someone and then not feel a strong connection with them — even if you don’t know them.  We’ll definitely do this again…

4 Responses to “An Exercise in Social Media Connectivity (aka “AAAAHHHHHHHHHH!!!!”)”

  1. Nancy P says:

    I got an adrenaline rush just watching the video. It’s a great story and has me thinking about the power social media has for marketing businesses. You created an event without much effort. Businesses can create these events pretty easily once they’ve created a network.

  2. James Bailey says:

    Whoa!

  3. Susan Cress says:

    AMAZING! I think the closest I’ll ever get is the parachute I wear for aerobatics and faking it in a wind tunnel. I admire those with the gumption to jump.

  4. carol curran says:

    Wow! I had a pit in my stomach just watching the video but the adrenaline rush must be amazing. Better you than me. CONGRATS!

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BP Cares (about how much you think they care)

Besides catching up on sports scores and Blake Lively’s relationship status, I don’t really do as good of a job keeping up with the news as I should. Even in my self-centered shell, though, I’ve been hearing a lot about the BP Oil spill. It’s a terrible tragedy, not only for the environment and Gulf-area businesses, but also for BP’s Public Relations department. With public opinion of the company dropping faster than BP’s stock prices, it’s all but certain that the PR damage to the company is going to stick around long after the oil is finally cleared from the Gulf.

Besides catching up on sports scores and Blake Lively’s relationship status, I don’t really do as good of a job keeping up with the news as I should. Even in my self-centered shell, though, I’ve been hearing a lot about the BP Oil spill. It’s a terrible tragedy, not only for the environment and Gulf-area businesses, but also for BP’s Public Relations department. With public opinion of the company dropping faster than BP’s stock prices, it’s all but certain that the PR damage to the company is going to stick around long after the oil is finally cleared from the Gulf.

An interesting problem BP is now facing is a satirical Twitter account called BPGlobalPR. Presenting itself as existing “to get BP’s message and mission statement out to the Twitterverse,” the account has some hilarious “updates” on the cleaning effort. A new “Adopt an Oil Plume” campaign lets you donate $25 dollars to take 100% responsibility for a plume. Oh, and you get a free BP Cares t-shirt! It also urges us to remember that “[BP is] not killing animals in the gulf, [they] are creating fossils in the gulf,” and to “[have] a little perspective.”

While this is all fun and games for those not invested in the public opinion of BP, it spells trouble for the actual PR department within the company. While the official BP twitter page has about 12,000 follows, the BPGlobalPR account has more than 10x that amount—162,000 and counting. This means people trying to figure out what BP is doing are not getting the good news that on June 13th some 15,200 barrels of oil were collected from the Gulf; instead, they are finding out that BP just dumped 40,000 barrels of “BP cares” t-shirts into the Gulf.

How much does this parody cost BP? Well, the company is reportedly spending close to $10,000 a day to make sure their PR account shows up first in search results. That might be pennies to the oil giant, but it’s still a chunk of change that could better be put toward the cleaning effort, or heck, even reimbursing local businesses affected by the spill. This just goes to show, as beneficial as social media can be to a company, it can just as easily turn against you in a painful (and expensive) way.

But what do you think? Should BP keep spending thousands of dollars fighting bad PR? Or, should they let the rogue Twitter account run its course, and hope in the end the old saying holds true: All publicity is good publicity?

2 Responses to “BP Cares (about how much you think they care)”

  1. kai says:

    “It’s a terrible tragedy, not only for the environment and Gulf-area businesses, but also for BP’s Public Relations department.

    Umm…

    :)

  2. Jason says:

    Great post. They’re in the news everyday now and it’s so hard to keep track of what’s going on. However, I just saw the ads they’re running on TV with them helping out the people who lost their jobs. I think that’s more effective than worrying about where they show up in news feeds. I think the general public doesn’t care that much as long as the whole thing just gets fixed.

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EVOlution

Despite being overcast, it was unusually bright last Friday at 5:45 a.m. I should say that my outlook was also bright. Third in line outside the Sprint store, I peered through the glass, anxiously waiting for Xanadu to open its doors. The HTC EVO 4G was just within reach.

Excited customers passed the time by punching the buttons on our familiar relics. However, the ephemeron of the moment was not lost on me, as whispers of the iPhone 4 were already circulating (and would officially be announced by Steve Jobs at WWDC three days later).

Despite being overcast, it was unusually bright last Friday at 5:45 a.m. I should say that my outlook was also bright. Third in line outside the Sprint store, I peered through the glass, anxiously waiting for Xanadu to open its doors. The HTC EVO 4G was just within reach.

Excited customers passed the time by punching the buttons on our familiar relics. However, the ephemeron of the moment was not lost on me, as whispers of the iPhone 4 were already circulating (and would officially be announced by Steve Jobs at WWDC three days later).

On the surface, it’s the same old story: NEW, SEXY PHONE RELEASED – BE THE FIRST ON YOUR BLOCK TO GET IT! But there’s more going on here because this phone has the potential to change the smartphone market. The HTC EVO 4G is the first 4G phone that’s commercially available, although Sprint is currently rolling this network out to major cities throughout 2010. While Boston will still have to wait a month or two for the phone, a 400 percent increase in download speeds awaits. Until then, you’re paying a $10 premium per month to access a network that isn’t available yet.

The real story, however, is the emergence of Android, which will continue to gain popularity with the arrival of the EVO. It’s already been announced that more smartphones ran Android than the iPhone OS during Q1 2010.

So what’s the big deal with Android? If you’re unashamedly nestled in the throes of geekdom, or even just a “wannabe-geek” like me, a lot more freedom over your device awaits. If Android develops a faster version of their OS, you can install it on the phone yourself, instead of waiting impatiently for the carrier to provide an update.

It’s this kind of flexibility that piques my curiosity in a similar way that Web 2.0 brought a greater degree of personalization and user-centered design. This ability to freely personalize your phone’s operating system might well represent the “Smartphone 2.0” era entering the mainstream. Android’s rise, combined with the super-slick design of the EVO, was just the alluring combination that prompted me to toss my old phone into the technological dust pile.

I’m not a developer. There are giant communities of “Fandroids” much more devout than myself and with a greater wealth of technical knowledge. Including my fellow Verbatim bloggers, these Fandroids could all write much more eloquently about the technical advantages of Android over the iPhone OS and Symbian, the world’s most popular smartphone operating system.

So while this gadget-head will continue to be placated by the fancy, new-fangled whizz-bang apps and widgets on my EVO, there inevitably will be a time where I’ll want to shift from the pure aesthetics of the phone and into a new, functional direction. And while I don’t know where that journey will lead, I have the confidence to transition when the time is right and take the path less traveled. And that, according to the wise Robert Frost, made all the difference.

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Tired of Energy Fatigue

It’s pretty hard to imagine now but, someday, I suppose we’ll lose our appetite for news about the Deepwater Horizon disaster. The Coast Guard could be referring not just to the federal government’s response to the oil spreading rapidly through the Gulf of Mexico (and beyond!), but also to our insatiable demand for media coverage, when they predict we’ll be “dealing with this for the foreseeable future”. Enjoy hearing about environmental disasters while you brush your teeth in the a.m.? Good. The Weather Channel has you covered.

It’s pretty hard to imagine now but, someday, I suppose we’ll lose our appetite for news about the Deepwater Horizon disaster. The Coast Guard could be referring not just to the federal government’s response to the oil spreading rapidly through the Gulf of Mexico (and beyond!), but also to our insatiable demand for media coverage, when they predict we’ll be “dealing with this for the foreseeable future”. Enjoy hearing about environmental disasters while you brush your teeth in the a.m.? Good. The Weather Channel has you covered.

Yes, energy concerns have our attention. In a mid-May survey of 1,000 adults by the Pew Research Center, when asked to consider what issues are very important for Congress to act upon in the coming months, 67% of respondents identified “the country’s energy needs”. Of those respondents, 75% are Democrats and 61% are Republicans – a mandate in today’s political climate.

Of course, it could be that the polls merely reflect the relentless news coverage of the spill and that our priorities will drift with the slicks on the water. As in the sea, there are many undercurrents at play, just in the energy space. For sure, it’s a pocketbook issue; when petroleum, natural gas and electricity prices tremble, so do we. But not far beneath the surface, other major trends are apparent. The energy dilemma is about jobs, corporate and social responsibility, national security and public policy.

It’s also about public awareness and the acceptance of advances in technology. And some very smart folks with a track record in the technology community see a very, very big business opportunity. Venture capitalist John Doerr famously suggested that his recent energy investments are focused on “cars, coal, conservation and cattle”. Cattle? Could it be? Yes, HP Labs is exploring how to power sustainable data centers with cow manure.

Maybe it’s finally time to get beyond the superficial Sunday morning TV ads, PR campaigns and polls. After all, we can pass into law all the federal and state energy mandates we want, but we can’t achieve the goals they establish or collectively get to a better place without a dialogue exploring solutions that consumers can understand and act upon.

That’s if we have any energy left.

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World Cup 2010: President Obama, Please Stay Home

Maybe you’ve heard that South Africa’s police commissioner, General Bheki Cele, said he’ll be rooting against the U.S. in the World Cup this year. This was in response to Barack Obama saying he might drop by if the yanks do well. Citing overwhelming security concerns, Cele hopes the President will just stay home.

Maybe you’ve heard that South Africa’s police commissioner, General Bheki Cele, said he’ll be rooting against the U.S. in the World Cup this year. This was in response to Barack Obama saying he might drop by if the yanks do well. Citing overwhelming security concerns, Cele hopes the President will just stay home.

While the U.S. women’s team won their World Cup in 1999, the men have only made it to the elimination round once since 1930 (according to Wikipedia). I think this year might be different….

Last summer the Confederations Cup was held in South Africa and was considered a preview the World Cup. In one of the biggest sports upsets last year, the U.S. beat top-ranked Spain. It was a decisive victory and the U.S. went on to the finals against Brazil. They scored two quick goals in the first half and gave up three in the second. No, it wasn’t the World Cup, but this performance suggested that the U.S. might finally have an offense.

The U.S. will have already played in most of the World Cup venues, making South Africa somewhat familiar. They’ll also be prepared for those horns that sound like agitated bees.

The first match is against England, who’s stacked with talent and has arguably the best player in the world, Wayne Rooney. Lately though, they’ve struggled on the world stage and there are a lot of expectations for them to do well – even win the whole thing. Maybe the pressure will be too much. England’s also had some TMZ-worthy drama in the locker room, or should I say bedroom. I’m hoping they’ll be distracted.

The other teams in the group (Algeria, Slovenia) are beatable and I think the U.S. will do well in South Africa, at least in the beginning.

So President Obama, I still support you, but agree that for safety’s sake, please stay home. It’s not like soccer is even close to our national pastime. In fact, when I was growing up people called it a “commie sport” and surely you’re distancing yourself from anything remotely socialist right now.

5 Responses to “World Cup 2010: President Obama, Please Stay Home”

  1. Casey Prozeller says:

    Hi Mike -Most countries fit into the 1930 stat…the U.S. also happens to have a stat that puts them amongst the soccer elite, the 40/40 club of soccer if you will…the U.S. is one of SIX countries to qualify for the last six World Cups.

  2. John Ramsey says:

    Great post Mike!

    I’m looking forward to watching parts of a game or two at Pedro’s during work hours! Don’t worry, I’ll stay late to make up for it!

  3. Good point, Casey. I’ll add that one of the best goalkeepers is from the US, New Jersey to be exact.

  4. I’ll be watching matches at Pedro’s as well. I wonder if they have wifi.

  5. Merle Sandler says:

    Hi Mike

    I’m impressed that you have heard about vuvuzelas – not too sure that many people outside South Africa know about them. I like the “agitated bee” description!

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Coming Home

“One of the oldest human needs is having someone to wonder where you are when you don’t come home at night.” I think that quote, by Margaret Mead, gets to the heart of why so many of us felt motivated to put on a benefit for the victims of the January earthquake in Haiti. Because beyond their obvious economic, health and safety challenges, they just want to come home, and that’s something everyone deserves.

“One of the oldest human needs is having someone to wonder where you are when you don’t come home at night.” I think that quote, by Margaret Mead, gets to the heart of why so many of us felt motivated to put on a benefit for the victims of the January earthquake in Haiti. Because beyond their obvious economic, health and safety challenges, they just want to come home, and that’s something everyone deserves.

So we’re hosting a serious party, called “Communispace in the Community,” at the Charles Mosesian Theatre, next door to our HQs, on May 4th at 7:30 p.m. We’ve got an eclectic line up of performers on tap: Haitian singers Nicky Christ and Evens Grègoire; Emmy-nominated composer and violinist, DBR, who has personal links to the Haitian community; Boston’s Rainbow Tribe, The Dance Company; and our own Hannah Alex, Matt Smith and his band, Stereogrove.

General admission tickets are on sale for $25 at The Arsenal Center for the Arts box office at 321 Arsenal Street in Watertown, by phone at (617) 923-8487 and online.

Note that all net proceeds will be donated to the Clinton Bush Haiti Fund, whose purpose is to direct donations from individuals, corporations and organizations to support reliable charities working to help the survivors of the earthquake in Haiti recover and rebuild.

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